Frequently Asked Questions
Everything you need to know about our handcrafted artisanal jewelry and accessories.
What materials are used in COPPERTIST.WU products?
We specialize in high-quality metals including fine copper, brass, and 925 sterling silver. Many of our pieces also feature unique oxidation finishes to enhance the intricate details of the animal-inspired designs.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Please note that as many of our items are handcrafted or finished to order, there may be a processing time of 1-3 days before dispatch.
How should I care for my copper or brass jewelry?
To maintain the luster, keep your pieces dry and store them in a cool place. You can clean them using a soft polishing cloth. Over time, these metals develop a natural patina, which many customers find adds character to the piece.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange process.
Are your products handmade?
Yes, our products are designed by our in-house artists and involve significant manual craftsmanship, from the initial wax carving to the final hand-polishing stages, ensuring every piece is a unique work of art.
Do you offer secure payment options?
We provide a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal, all processed through encrypted gateways to ensure your data is protected.